Leone Beige – Shipping Policy

At Leone Beige, we aim to provide smooth, reliable delivery for all product orders. Because products vary in size, weight, and delivery method, please review the following shipping details before purchasing.

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1. Order Processing Times

• All orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed the next business day.

• You will receive a confirmation email once your order is placed and another when it ships.

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2. Shipping Methods

We ship using parcel carriers (UPS, USPS, FedEx) for small items and freight carriers for large items.

Small/Medium Products

• Delivered via standard parcel shipping.

• Tracking information will be emailed once shipped.

Large Products

• Shipped using freight delivery.

• Freight delivery may include:

  • Curbside delivery (default)

  • Scheduled delivery appointments

  • A phone call from the carrier before arrival

Inside delivery or room-of-choice delivery may be available for certain items at an additional cost. Contact us if you need special accommodations.

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3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Item size and weight

• Delivery location

• Carrier rates

Large products may incur higher freight charges.

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4. Delivery Time Estimates

Delivery times depend on the item and destination.

Estimated timelines:

• Small products: 5-15 business days

• Large products: 15-30 business days

• Custom or special-order items: May take longer (details shown on product page)

Unexpected delays (weather, carrier issues, peak season) may extend delivery times.

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5. Tracking Your Order

Once your order ships, you will receive a tracking number via email.

For freight deliveries:

• Tracking updates may take longer to appear.

• The carrier may contact you directly to schedule a delivery appointment.

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6. Delivery Attempts

For products and freight shipments:

• If the carrier cannot reach you after multiple attempts, the item may be returned to us.

• Customers are responsible for re-delivery fees or return-to-sender fees caused by missed appointments.

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7. Address Accuracy

Please ensure your shipping address is correct at checkout.

Leone Beige is not responsible for:

• Delays caused by incorrect or incomplete addresses

• Lost packages due to address errors

• Reshipping fees for returned packages

If you need to update an address, contact us immediately at leonebeige@gmail.com.

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8. Damaged Deliveries

Please inspect your item upon delivery.

If your order arrives damaged or defective, contact us within 72 hours with photos or videos.

We will arrange:

• A replacement

• Replacement parts

• A repair

• Or a refund if no replacement is available

Do not discard packaging until the issue is resolved.

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9. Lost or Stolen Packages

If a package is marked delivered but not received:

• Check with neighbors, building staff, or the carrier.

• Contact our support team for assistance.

We will help file a claim with the carrier, but final reimbursement is subject to carrier approval.

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10. International Shipping

Currently, we ship within the United States only.
If you would like international shipping options in the future, please let us know — we may expand based on demand.

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11. Contact Us

For any shipping questions or delivery concerns, contact us at:

leonebeige@gmail.com
Customer Support Hours: Monday–Friday, 10 AM–6 PM MST